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FAQs

G E N E R A L
How can I contact Customer Service?
 For all enquiries, please email support@edwarddante.co.uk - you will receive a response within 24 hours.
Can I get my watch repaired/serviced anywhere?
 Please check if your watch is covered under our warranty terms and conditions. Please contact Customer Service for more information at support@edwarddante.co.uk

Are you open to collaborations?
Edward Dante are happy to hear about any potential collaborations. All enquiries can be sent via email to support@edwarddante.co.uk

I'm a Blogger and I would like to collaborate with Edward Dante?
We collaborate with bloggers on social media on a frequent basis. Please contact us through 'hello@edwarddante.co.uk' regarding your collaboration request.

What are the benefits of a user account?
Once you have registered, a user account will be set up for you, which you can access at any time via the “My account” box. After successful registration you can access your order history, change your billing and shipping addresses or subscribe to / unsubscribe from the newsletter. You can also easily place further orders without having to re-enter your personal details.
I've forgotten my password, what should I do?
If you have forgotten your password, you can simply use the “Forgot password” function.

O R D E R S    &    P A Y M E N T

Where can I enter a discount code?
Once you have selected your product and added it to the basket/cart select the Checkout option, on the checkout you will be shown an option to add a discount code. Once you have confirmed the discount code the discount will be applied and be visable in the checkout process. Alternatively, you can add the discount code if you click on 'view basket'.
Was my order successful?
Once we have received your order we will send a confirmation to your email address. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase.
What payments do you accept?
Our standard payment types available in all countries are American Express, Visa, Visa Electron, Mastercard, Delta, Diners club, JCB, Maestro, and Paypal

Is there a minimum order value?
No, there's no minimum value for orders from us.

S H I P P I N G   &  D E L I V E R Y
How do I track my order?
When we dispatch your order for delivery you will receive a tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment. Orders will be despatched within 48 hours of being placed, if you have not received a tracking number please contact us here.
What countries do you deliver to?
We deliver to all countries, excluding the following 5 countries Cuba, Iran, Iraq, Syria and North Korea.

Do I have to pay any additional duties or taxes?
Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once the package reaches you. Edward Dante ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

 R E T U R N S   &   R E V O C A T I O N S

What is your Return Policy?
We are happy to refund any item returned in saleable condition (unworn and not started), in its original packaging (with tags and security seals in place) with a proof of purchase within 21 days of purchase. Refunds will be issued by the original method of payment to the value of the item printed on the receipt/order confirmation. Unfortunately we are unable to accept any returns for product purchased from a third party or product that has been personalised. All watches come with an International Warranty - please refer to the Warranty section here for more information. Unfortunately we do not offer free returns on sale items in the UK, pre-paid returns are only available on full price items within the UK.

Has my return been received?
Within 48 hours of your return being recieved by our warehouse you will receive a confirmation email with details of the item you have returned and the amount that will be refunded to the original payment method.
How long will it take for me to get a refund?
Refunds can take 7-10 working days from the return being received back in our warehouse before they appear in your account. Please not that all our returns & refunds are processed in the UK and depending on your location it can take longer for the return to arrive at the warehouse and for international refunds to be processed
Can I make an exchange?
Unfortunately at the moment we are unable to accept exchanges online, however we are working on opening up the possibility of this soon.

Can I change my delivery address after order confirmation?
Please contact customer service within 1 hour of placing an order to change address and we shall endeavour to amend address for you. Unfortunately at peak times this may not be available.
What is your Holiday returns policy?
We will have extended returns from the 1st of December. Any orders purchased between the 1st and the 24th of December can be returned until the 31st of January, standard T&C's apply.
How to I change or cancel my order?
Cancellation after the order has been dispatched is not possible; in cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Edward Dante by email and this email has been acknowledged by Edward Dante (support@edwarddante.co.uk).

Do you offer VAT refunds?
Unfortunately not, it is the customer's responsibility to adhere to their local tax regulations; this includes import duty and VAT. For orders inside the EU VAT is applied to the invoice, for orders outside the EU VAT is not included in the price nor shown on the invoice.
Can discount codes be credited retrospectively?
Please note, that an order that has already been completed may not be amended due to data protection reasons and therefore retrospective crediting of the discount is not possible.

P R O D U C T

If I buy an Edward Dante watch, what kind of quality can I expect? 
At Edward Dante, we are constantly working on improving the quality of our watches, and we can guarantee you that you receive a quality product; including the below:
- 316L Stainless Steel.
- Matted IP plating.
- Crystal Sapphire Glass.
- Chiseled engraved detailing.
- Genuine Italian leather straps.
The watch is very durable - as it's taken care of, and if anything should be wrong with your watch, you can always contact us so we can look into a solution for you.
What size strap shall I buy?
Our 42MM watches come with one strap, measured to comply to any males wrist size.

Are all watches waterproof/water resistant?
- The water resistance of our watches are stated on each watch's product page. ATM is a measure of static pressure that the watch is able to withstand - please be aware this does not directly translate to water resistance at a certain depth (i.e. 100 metres) below sea level.

How should I look after my leather strap?
LEATHER : For all leather straps in our collection, we suggest using our leather care balm to nourish and cleanse the strap material. This is available to purchase in store. Alternatively, we would suggest using another leather care treatment such as Scotch Guard. NYLON: For all nylon straps, we suggest using warm, soapy water to clean the nylon material. CHAIN METAL: For all metal straps we suggest using warm soapy water to clean the strap, if you require a deeper clean ultrasonic jewellery cleaners are available on the high street.

How can I adjust the strap length for the mesh (metal) straps?
When the clasp is opened, you can see a little arrow in the middle part. You can flick that part up using a small, flat object. After it is open, you can move that part of the clasp up or down the strap. Please be aware of the little indentations on the back of the strap. Once you have reached the correct spot, all you have to do is click that part of the clasp shut.

W A R R A N T Y

How long does the warranty last from purchase?
We run a one year warranty from the date of purchase. 
What do I need to provide proof of Warranty?
Please retain your order confirmation email or receipt from store to serve as proof of purchase and all warranty purposes.